Privacy Policy

Definitions & key terms

For clarity, the following definitions are used throughout this Privacy Policy.

Cookie

Small data files stored by your browser to identify your device, remember preferences, and help with analytics and functionality.

Company

“Company”, “we”, “us” or “our” refers to HB Mobile Trading FZ LLC, the operator of this website and the party responsible for processing your data under this policy.

Country

Refers to the United Arab Emirates where HB Mobile is incorporated and operates.

Customer / You

Any individual or business that visits our website, creates an account, purchases products, or otherwise interacts with HB Mobile.

Device, IP address, Personal Data

“Device” is any internet-connected hardware used to access the website. “IP Address” is the numeric label assigned to the device. “Personal Data” means any information that identifies you directly or indirectly (name, email, phone, address, payment details, etc.).

What information we collect

We collect information you provide directly and information collected automatically when you use our Service.

Information you give us

• Registration and account details (name, email, phone number).
• Billing and shipping address, payment and order information.
• Customer service communications and support requests.
• Any other data you choose to provide (reviews, feedback, profile content).

Information collected automatically

• Device and browser details (device type, OS, browser).
• IP address, pages visited, timestamp and referral data.
• Analytics and performance data to improve our site.

Mobile-specific data

For mobile visitors we may collect non-sensitive details such as device model and operating system to improve display and performance. These features are optional and non-invasive.

How we use the information

We use the information we collect for a variety of legitimate business purposes, including:

• Order fulfilment: Process purchases, manage shipping and returns, and communicate order status.
• Payments: Securely process transactions via third-party payment processors.
• Account management: Create and manage user accounts, authentication and profile updates.
• Customer support: Respond to enquiries, handle warranty claims and after-sales support.
• Marketing & communications: Send transactional emails, product updates, and promotions (you can opt out of marketing emails).
• Fraud prevention & security: Detect and prevent fraud, protect users and systems from abuse.
• Analytics & product improvement: Analyze usage to improve the website, product selection and overall experience.

We will only use your data where we have a lawful basis to do so (such as to perform a contract, comply with legal obligations, or where you have consented).

Sharing information with third parties

We do not sell your personal information. We may share data with trusted third parties in the following scenarios:

• Service providers: Payment gateways, delivery partners, hosting providers, email platforms, and customer support tools—only to the extent required to perform those services.
• Analytics & advertising partners: Aggregated or pseudonymized data may be shared for measurement and remarketing. We use industry-standard controls for these partners.
• Legal obligations: If required by law, court order, or governmental request we may disclose data to comply with legal obligations or to protect rights or safety.
• Business transfers: In the event of a merger, sale, reorganization or acquisition, personal data may be transferred to the acquiring entity. The buyer will be obliged to respect this Privacy Policy.

All third parties we work with are vetted and required to process your information in accordance with this policy and applicable laws.

Cookies & tracking technologies

What are cookies?

Cookies are small text files placed on your device that help us remember preferences and analyze site usage.

How we use them

• Essential cookies to keep sessions and the checkout working.
• Performance and analytics cookies to measure and improve site performance.
• Advertising and remarketing cookies to show relevant ads and measure campaigns.

Manage cookies

You can control cookie settings in your browser. Be aware that disabling certain cookies may break functionality (e.g., keeping you logged in or playing media).

Remarketing & tracking

We may use tracking tools and pixels (for example, Google Analytics, Meta/Facebook Pixel) to help measure ad performance and improve marketing. Data collected by these tools is governed by the provider’s policies.

You can opt out of many targeted ad systems by visiting the ad provider’s opt-out pages or adjusting privacy settings in your browser or device.

Payment details

All payments are processed by PCI-compliant third-party payment gateways. We do not store your full card data on our servers—only the information necessary to track and verify transactions (e.g., transaction reference).

If you have specific payment-related concerns, contact our support team for further details.

How we protect your information

We deploy administrative, technical and physical safeguards to protect your personal data. Examples include:

• Secure hosting and encrypted communications (HTTPS/SSL).
• Access controls, role-based permissions and internal audits.
• Regular security patching and network protections.

Despite these measures, no system is perfectly secure. We cannot guarantee absolute protection against unauthorized access, and we will notify affected users and authorities in line with applicable laws in the unlikely event of a breach.

Data retention

We retain personal information only as long as required for the purposes described in this policy, including to:

• Complete orders and customer service requests
• Comply with tax and accounting obligations
• Meet legal or regulatory retention periods

When data is no longer needed, it will be securely deleted or anonymized where practical.

Your rights

Depending on your jurisdiction, you may have rights including:

• Accessing the personal data we hold about you
• Requesting correction or deletion
• Withdrawing consent for certain uses
• Opting out of marketing communications

To exercise these rights, contact our data protection team at support@hbmobile.com. We may need to verify your identity before fulfilling requests.

Children’s privacy

We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided personal data to us, please contact support@hbmobile.com to request removal.

Personnel & employment data

If you apply for a role or are an employee, we process HR-related personal data to manage recruitment, payroll and benefits in accordance with applicable employment laws. Personnel should refer to our internal HR privacy notices for more detail.

International data transfers

Your personal data may be transferred to and processed in countries other than your own. We take steps to ensure that international transfers are protected by appropriate safeguards in accordance with applicable law.

Third-party links & services

Our Service may include links to third-party websites and services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies before interacting with them.

Sale of business

If HB Mobile or its assets are sold, acquired, or merged, personal information may be transferred as part of that transaction. The buyer or successor will be required to honor the terms of this Privacy Policy.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will post a prominent notice on our site and update the “Last updated” date. Continued use after changes indicates acceptance of the updated policy.